If you are having issues launching Hades, hopefully the following solutions can get you up and running.

Please Be Sure You Have the Latest Graphics Drivers!
If you're experiencing any problems with the game, please verify that you have the latest drivers for your graphics card. Many issues can be solved by downloading the latest drivers from your card's manufacturer. You can get the latest drivers here:
Verifying the Game Files 
Sometimes, issues can occur when downloading game updates, which can manifest in a number of ways. Try verifying your installation through the game’s launcher to replace missing or corrupted files:
On Steam:
  • Right-click on Hades in your Steam Library
  • Select 'Properties...', then select the 'Local Files' tab
  • Select 'Verify Integrity of Game Files...'
On Epic Games Store:
  • Locate Hades in your Library
  • Click the three-dots symbol near the game title, and select 'Verify'
You may also try uninstalling and re-installing the game completely. You may need to restart your computer for changes to take effect.
 
If You're Still Having Issues Launching the Game, or See a Black Screen

Please try the following solutions, whichever ones are relevant to your system, in this order:

1. Windows and Proton Users: Try the Vulkan and 32-bit executables instead.

  • On Steam: These are presented immediately on startup.
  • On Epic Games Store: Navigate to the install directory, such as:
    \Program Files\Epic Games\Hades
    Then, open the x64, x64vk, and x86 folder. Finally, run Hades.exe as Administrator by right-clicking on it and selecting "Run as Administrator..."

2. If you're using Steam, please try disabling your Steam Overlay:

  • Right-click on Hades in your Steam Library
  • Select 'Properties...'
  • Toggle 'Enable the Steam Overlay while in-game'

3. If you ran the game and it worked for you before, try backing up and then deleting your settings file:
\Documents\Saved Games\Hades\Profile1.sjson
Note this is not your save progress. This will simply make the game restore its default settings.

4. In some rare cases, the game's default settings can cause problems. To change those settings before launching: 

On Steam:

  • Right-click on Hades in your Steam Library
  • Select 'Properties...'
  • Press the button that says 'Set Launch Options...'
  • Enter the following: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

On Epic Games Store:

  • Select 'Settings'
  • Scroll down to Hades under 'Manage Games' and select it
  • Select 'Additional Command Line Arguments'
  • Enter the following: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

If those don’t work, there are a couple of additional options to try, adding one at a time, each one with a space after the ones above:
/UseSwapEffectDiscard=true
/UseAnalytics=false

5. Try running Steam or the Epic Games Store itself in Admin mode: exit the program if it's already running, locate the respective EXE file, right-click on it, and select "Run as Administrator..."

6. Try downloading and installing the latest Visual C++ redistributable, as there's a chance it hasn't been installed correctly: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

7. Disconnect any nonessential USB or bluetooth devices plugged into your PC.

8. Windows 8 Users: If you get an error about D3DCompiler_47.dll being missing, you can download and install that from here:
https://fix4dll.com/d3dcompiler_47_dll

 

If None Of These Solutions Works For You

We're happy to investigate further if none of these fixes allows you to start the game. You can get in touch via email by writing to support@supergiantgames.com. Please include the following files:

1. For Windows users, your DxDiag: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
For Mac users, your system information: Spotlight search > System Information > File > Save > report.spx

2. Your Hades.log located here:
Windows: \Documents\Saved Games\Hades\Hades.log
macOS: ~/Library/Application Support/Supergiant Games/Hades