If you are having issues launching Hades, hopefully the following solutions can get you up and running.
Note #1: For a frozen, invisible, or black screen with sound, please check graphical fixes here: https://supergiantgames-kb.groovehq.com/help/hades-graphical-issues
Note #2: During Early Access, Hades is only officially supported for the Windows operating system. Virtual machines/emulators like Parallels Desktop (OSX) and Proton (Linux) are not officially supported, and Hades will likely experience compatibility issues or crashes when running through these types of programs.
First, please download and install the latest drivers for your graphics card. All the major manufacturers have released driver updates in 2018 which Hades requires to run.
Next, please "Verify" your game, your game through the launcher, which will detect missing or corrupted files and replace them as necessary.
- Right-click on Hades in your Steam Library
- Select 'Properties...', then select the 'Local Files' tab
- Select 'Verify Integrity of Game Files...'
On Epic Games Store:
- Locate Hades in your Library
- Click the three-dots symbol near the game title, and select 'Verify' from the dropdown menu
Please try downloading and installing the latest Visual C++ redistributable, as there's a chance it hasn't been installed correctly:
You can also try running the .exe file outside of Steam or the Epic Games Store while in Admin mode.
Navigate to the following directory, or wherever the game is installed, which should look like one of these:
Then open either the x64 or x86 folder, as fits your machine. Finally, run Hades.exe as Administrator by right clicking on it and selecting "Run as Administrator..." Note: If one of these doesn't work or freezes/crashes frequently, please try the other just in case.
Compatibility issue with McAfee Antivirus Software
In some cases, the game's save data may be getting silently quarantined by McAfee antivirus software, resulting in the game crashing to desktop between chambers or after collecting chamber rewards. We are working with McAfee to resolve this; in the meantime, you may need to disable McAfee's Real-Time Scanning function to play.
If none of these solutions work please use the contact form for additional assistance. Don't forget your name and contact info so we can message you back!