Please Be Sure You Have the Latest Graphics Drivers!
If you're experiencing any problems with the game, please verify that you have the latest drivers for your graphics card. Many issues can be solved by downloading the latest drivers from your card's manufacturer. You can get the latest drivers here:
Verifying the Game Files 
Sometimes, issues can occur when downloading game updates. This can manifest as not being able to start the game or as odd graphical issues, such as garbled textures, pixelated overlays, or missing character models or visual effects. If you're experiencing anything like this, try verifying your installation through the game’s launcher to replace missing or corrupted files:
On Steam:
  • Right-click on Hades in your Steam Library
  • Select 'Properties...', then select the 'Local Files' tab
  • Select 'Verify Integrity of Game Files...'
On Epic Games Store:
  • Locate Hades in your Library
  • Click the three-dots symbol near the game title, and select 'Verify'
You may also try uninstalling and re-installing the game completely. You may need to restart your computer for changes to take effect.
Settings and Steam Overlay

If you're seeing a solid black screen after booting, but can still hear music/sound and the game responds to input, first disable the Steam overlay (if applicable):

  • Right-click on Hades in your Steam Library
  • Select 'Properties...'
  • Toggle 'Enable the Steam Overlay while in-game'

If you ran the game and it worked for you before, try backing up and then deleting your settings file: \Documents\Saved Games\Hades\Profile1.sjson
Note: This is not your save progress. This will simply make the game restore its default settings.

Launch Options

In some rare cases, the game's default settings can cause problems. To change those settings before launching:

On Steam:

  • Right-click on Hades in your Steam Library
  • Select 'Properties...'
  • Press the button that says 'Set Launch Options...'
  • Enter the following: /UseSwapEffectDiscard=true

On Epic Games Store:

  • Select 'Settings'
  • Scroll down to Hades under 'Manage Games' and select it
  • Select 'Additional Command Line Arguments'
  • Enter the following: /UseSwapEffectDiscard=true

Force Windowed Mode

Occasionally, starting in fullscreen mode may lead to a black screen. You can force the game to start in windowed mode, 1080p by doing the following:

On Steam: 

  • Right-click on Hades in your Steam Library
  • Select 'Properties...'
  • Press the button that says 'Set Launch Options...'
  • Enter the following: /FullScreen=false /NoBorder=true /X=1920 /Y=1080

On Epic Games Store:

  • Select 'Settings'
  • Scroll down to Hades under 'Manage Games' and select it
  • Toggle 'Additional Command Line Arguments'
  • Enter the following: /FullScreen=false /NoBorder=true /X=1920 /Y=1080

Set Default Graphics Card

If you have more than one graphics card, you may need to set Hades to run on your dedicated graphics rather than your integrated card.

https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

You can also change other settings in your GPU settings menu, such as ensuring that the game is running in high performance mode.

If you cannot find an option to select your GPU, you may have to manage it in your system BIOS. Disable Intel HD and make sure you set PCIe as the default for graphics in the BIOS, don't leave it at Auto.

Dual Monitors 

If you have a dual or multi-monitor setup, your monitor settings and configuration may cause Hades not to display properly.

These types of issues are very dependent on setup - if you have multiple monitors and no fixes listed here have helped you, it's recommended that you look into your monitor settings, ensure they're properly connected, and consult guides specific to your models.

 

If you continue to have graphical issues after following the steps listed here, please reach out via our contact form.